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from the Carrsmith Service Department When you come to our service department you will be greeted by one of our office staff. They write the service orders. Good service writing hinges on good communication. You will talk to them when explaining the problems you may have with your vehicle. It is their responsibility to list your repair concerns accurately and thoroughly. They will ask pertinent questions that will clarify your car problem for the technician. If necessary, they will drive your car with you to be absolutely sure of the exact problem that concerns you. Don't hesitate to ask them to ride with you, if you think that will help clarify communication about the problems with your vehicle. Intermittent Problems: If your concern is of an intermittent nature, pay attention to when it occurs. Keep a log if you need to. This may lead you to being able to predict when the concern will manifest, and maybe even learning how to 'make it do it.' This data will go a long way toward saving you time, money and 'getting it done right the first time.' Unusual Noises: If you are concerned about an unusual noise, please ask the service writer to ride with you. Often, cars make many noises. It is important that the service writer rides with you to make sure they are 'hearing' the same noise as you are. We will list your concerns and will be careful to ensure that none are overlooked. After the technician has diagnosed the problem, they will communicate the solution to you, and let you know the costs involved. Authorization of a dollar amount: Some clients authorize their needed auto repairs in advance. Florida Law specifies repair shops in Florida are limited to $100, unless additional authorization is received from the customer. Unfortunately, if you have not given us authorization above that amount, work on your car comes to a stand still and we cannot proceed until after we have made contact with you and gotten additional authorization. If, at that point, we cannot reach you it will be necessary to push your car out of the shop and start on another client's vehicle. This puts your car back behind the cars that arrived for service after yours. Note: To expedite your repairs, there is an option where you fill in a specific dollar amount on the form you complete when you drop off your car. By filling in a specific amount we are prevented from exceeding that amount without your consent, yet meantime we can proceed to that point, if necessary. If as the repair process proceeds, it looks as though the repairs may exceed your original pre-authorized amount, when we get to that point we will then stop work and call you before proceeding. This will allow us to get started on your car and give us time to reach you while we are still working on your car, so as not to slow progress on the job. Quality Control: Once the technician completes the job, he will road test your car to ensure his repair will meet your expectations. Afterwards, someone from the office will perform a "Final Check." This is an additional road test to ensure the service performed matches your communication and will meet your satisfaction. When you return to pickup your vehicle the service advisor will explain the repairs done and give you an itemized bill outlining parts and labor operations for those repairs in detail. Recommendations: If in the process of completing your repair
they discover any additional repairs that
will be needed in the near future, they will note them in a section near the bottom of your
bill, that begins: "The following recommendations are offered
based on work performed:". |
Communicating With Your Repair Shop